Frequently Asked Questions
For renters
What types of holiday homes do you offer?
In Dubai, we offer a wide range of holiday homes to suit every traveler’s needs, including luxury apartments, private villas, spacious penthouses, and family-friendly homes. Whether you’re looking for a beachfront property, city-center apartment, or a more secluded getaway, we have something to match your preferences.
How can I make a reservation?
To make a reservation, simply complete the form with all the necessary details, such as the type of property, duration of stay, number of bedrooms, price range, and any other preferences. We will then contact you regarding availability. Alternatively, you can also reach out to us via email.
Are pets allowed in the holiday homes?
Some of our properties are pet-friendly, but it’s always best to confirm before booking, as pet policies vary by property. Please inquire in advance if you plan to bring your pet.
What amenities are included in the holiday home?
Our holiday homes in Dubai include a range of amenities, such as fully-equipped kitchens, comfortable living spaces, high-quality bedding, air conditioning, and modern bathroom facilities. Many properties also include luxurious features like private pools, gyms, and stunning views of the Dubai skyline or the beach.
Is there parking available at the property?
Yes, most of our holiday homes in Dubai offer private or reserved parking spaces. Please confirm the parking availability when making your reservation, especially if you plan to rent a car.
Do you offer cleaning services during my stay?
Yes, cleaning services are available upon request, with both regular and deep cleaning options offered for an additional fee. We want to ensure your stay is comfortable and hassle-free, so feel free to arrange cleaning at any point during your stay.
What is the check-in/check-out time?
Check-in is generally from 3:00 PM, and check-out is by 12:00 PM. If you need flexibility with check-in or check-out times, please contact us in advance, and we will do our best to accommodate your request.
Can I cancel or modify my reservation?
Yes, you can cancel or modify your reservation, subject to the terms and conditions of the booking. Cancellation policies may vary depending on the property and booking type, so we recommend checking these details before confirming your reservation.
Are there any additional fees (cleaning, security deposit, etc.)?
Yes, additional fees may apply, including a cleaning fee and, in some cases, a security deposit. Additionally, Dubai Tourism Tax will be charged per night of stay, as required by local regulations. These details will be clearly outlined during the booking process, so you’ll know exactly what to expect.
Is Wi-Fi available at the property?
Yes, all our holiday homes in Dubai offer complimentary high-speed Wi-Fi, so you can stay connected throughout your stay.
Are the holiday homes accessible for people with disabilities?
We have properties that are accessible for guests with disabilities. These homes are equipped with features like wheelchair ramps, wider doorways, and accessible bathrooms. Please contact us directly to check availability and specific accessibility features.
How far is the nearest beach/attraction?
Many of our holiday homes are located near Dubai’s iconic attractions and beaches. Depending on the property, you may be just a short walk or drive away from popular spots like JBR Beach, Palm Jumeirah, Burj Khalifa, and Dubai Marina. Exact distances can be provided when you book.
Can I request special accommodations (e.g., a crib, extra bedding, etc.)?
Yes, we are happy to accommodate special requests such as cribs, extra bedding, high chairs, and more. Please notify us at the time of booking so we can ensure your needs are met.
What should I do if I experience an issue during my stay?
If you experience any issues during your stay, please contact our customer service team immediately. We are available 24/7 to resolve any problems and ensure that your stay remains enjoyable.
Do you offer long-term rentals?
We offer 12-month contracts for rentals. However, since we specialize in short-term accommodations, the rental is calculated at a monthly rate. Please contact us directly for more details on availability and pricing for your long-term stay.
Is there a minimum stay requirement?
Our minimum stay requirement varies depending on the property and the season. Generally, we have a 3-night minimum stay, but during peak times like holidays or special events, the minimum may be higher. Please check the specific property details when making your reservation.
Do you offer packages or discounts for extended stays?
Yes, we offer special packages and discounts for extended stays, especially for monthly or long-term bookings. Contact us directly for customized pricing and offers for your extended stay in Dubai.
How do I contact customer service during my stay?
You can contact our customer service team via email or telephone. We are available 24/7 to assist you with any questions or concerns you may have during your stay.
Are there grocery stores or restaurants nearby?
Yes, many of our properties are located near grocery stores, restaurants, and cafes. You’ll find both international and local dining options within a short distance, and many properties are close to major shopping malls like The Dubai Mall and Mall of the Emirates.
What safety measures are in place at the holiday homes?
We take your safety seriously, and all our holiday homes are equipped with smoke detectors, fire extinguishers, first aid kits, and 24/7 security in some locations. Additionally, many properties are fitted with CCTV for added peace of mind. Please feel free to ask for further details regarding safety protocols when booking.
Frequently Asked Questions
For lanlords
How can I list my property for rent on your platform?
To list your property for rent, simply sign up on our platform by providing essential details about your property, including photos, location, and amenities. You can contact us via email, WhatsApp, or phone call for any assistance during the listing process. Our team will guide you through the process and ensure your property is ready for potential guests.
What are the requirements for listing my property?
To list your property, it must meet basic safety and quality standards, including functioning utilities, proper furnishings, and compliance with Dubai’s regulations. We also require clear and accurate property details along with high-quality photos. Specific requirements may vary based on the type of property.
Is there a minimum or maximum number of properties I can list?
There is no strict limit on the number of properties you can list. Whether you have one property or a portfolio of several, you can list them all on our platform, provided they meet our listing standards.
How do I determine the rental price for my property?
Rental pricing is determined by factors such as property size, location, amenities, seasonality, and market demand. We provide guidance and tools to help you set a competitive and reasonable price. Additionally, you can review similar properties in your area to assess current market rates.
What is the process for screening potential guests?
We have a screening process in place that includes verifying guests’ identity and reviewing previous reviews. You can also set your own criteria for guest approval based on factors such as ratings, booking history, or specific preferences.
Do you handle property management or will I need to manage bookings myself?
We manage the property, bookings, and everything else related to your rental. Our team takes care of guest communication, maintenance, cleaning, and ensuring a smooth experience for both you and your guests, so you can enjoy a hassle-free rental process.
What fees are associated with listing my property?
There are typically service fees for listing your property on our platform, which can vary depending on the type of service package you choose (e.g., full-service management or self-management). The specific fees and payment terms will be outlined during the listing process.
How do I receive payments from guests?
Payments are processed securely through our platform. You will receive payments directly to your bank account or via another preferred payment method after the guest checks in. Payment details will be shared once your listing is confirmed.
Can I set my own availability and pricing?
Yes, you have full control over your property’s availability and pricing. You can adjust rates, availability, and booking rules at any time via your property dashboard. This allows you to manage bookings based on your preferences and market conditions.
What support do you offer for property owners?
We offer dedicated customer support to assist property owners with everything from listing setup to ongoing property management. Our team is available to help with any questions or issues related to bookings, guest communication, and ensuring your property meets all requirements.
How do I ensure my property is compliant with local regulations?
We provide guidelines on how to comply with Dubai’s rental regulations, including registering with the Dubai Tourism Department, obtaining necessary permits, and following the Dubai Tourism Tax rules. We recommend consulting a local legal expert if needed to ensure full compliance.
Do you offer marketing or promotional services for my property?
Yes, we offer promotional services to help you market your property effectively. This includes listing your property on our platform, featuring it in targeted campaigns, and utilizing social media to attract potential guests. Premium listings and advertisements can also increase your property’s visibility.
What happens if a guest damages my property?
In the event of property damage, we encourage guests to report any issues immediately. We may be able to help recover damages through a security deposit or insurance, depending on your property’s coverage. As a property owner, you’ll also have the option to purchase additional insurance for added protection.
Is there an insurance policy in place for property owners?
Yes, we offer an optional insurance policy for property owners that covers potential damage, theft, or accidents that may occur during a guest’s stay. This insurance is designed to give property owners peace of mind.
How do I track the performance of my property?
You can track the performance of your property through a detailed dashboard on our platform, which provides insights into booking rates, occupancy, reviews, and revenue. We also provide regular performance reports to help you make informed decisions.
Can I block dates for personal use of my property?
Yes, you can block off dates for personal use at any time. Simply update your calendar on the platform to ensure that your property is unavailable for bookings on those dates.
What happens if I need to cancel a booking or stop renting my property?
If you need to cancel a booking or stop renting your property, please notify us as soon as possible. We will guide you through the process and assist with any cancellations or adjustments to your property’s listing. Please refer to our cancellation policy for further details.
How do you handle guest reviews and feedback?
Guests are encouraged to leave reviews at the end of their stay. These reviews are important for building trust with future guests. As a property owner, you will be notified of any feedback and can respond to reviews directly on the platform to address concerns or thank guests for positive feedback.
What are the responsibilities of property owners in terms of maintenance and cleaning?
Property owners are responsible for ensuring that their property is well-maintained and clean for guests. If you’re using our property management services, we will handle cleaning and maintenance for you. If you’re managing your property yourself, you’ll need to arrange for regular cleaning and upkeep.
Can I offer additional services or amenities to guests?
Yes, you can offer additional services or amenities to enhance your guests’ experience, such as airport transfers, concierge services, guided tours, or
extra cleaning services. These services can be added to your listing or arranged directly with the guest during their stay.